What makes Brickfab ‘simply better’?
We’ve been manufacturing construction products in the UK for close to 20 years, serving many of the country’s national and regional housebuilders to help them build better homes.
“Brickfab has come a long way in since 1997 but the drive towards 2020 will be our most important yet,” comments Managing Director Nigel Watkins. “Each and every one of us has a key role in delivering our clear and simple vision:‘to be the first choice for our people, customers, suppliers and investors’.
“As one team across our Pontypool and Stoke sites we measure our weekly ‘1 x 52’ journey of improvement, committing to each other to always strive to be better. Continuous improvement through developing our team’s ideas will ensure we grow, reduce waste, improve our products and processes to deliver on our mission:‘to differentiate through service, innovation, quality and commitment’.”
‘1 x 52’ refers to the company’s dedication to always be better than we were the previous week, enacting significant improvements in little steps throughout the year.
We’re known for our GRP systems, prefabricated chimneys and arches and brick specials. We make it easier than ever for our customers to build houses quickly, efficiently and with great long-term performance.
But we’re not all about innovation and investment in product – at Brickfab we believe great customer service is the way to develop loyalty; our customers’ experience of us at every level has to be simple and effective. From group or national director to the person that installs our products on the house, we ensure that each can turn to a dedicated and focused member of our team, simplifying their interactions with us and ensuring they have the information and service they need. For example, we regularly meet with procurement stakeholders and visit sites to develop our understanding and relationships with customers. We simplify how we work based on feedback from customers, and as such we offer:
- Free-of-charge take-offs
- Considerately-scheduled deliveries and packaging/clear labelling by plot
- 2D and 3D CAD drawings
- Technical help with friendly and professional client management
- Competitive pricing
- Free installation kits
We know our customers value a simple means of doing business, accredited quality products, reduced and flexible lead times, people dedicated to their account and a prompt response to enquiries or site needs.
National Sales Manager, Robert Evans, comments:“We create innovative prefabricated solutions that help build homes for future generations.
“We are a forward-looking company with lean manufacturing practises, successful KTP schemes and the cleanest brick fabrication facility in the industry. We believe this approach pays dividends in terms of our customers’ experience.”
Fair – we treat our people, our customers, our suppliers, and the environment with equal respect
Honest – we are proud to be known as a truthful and trustworthy company, we are respectful of everyone we deal with
Hardworking – ceaseless improvement in our service and product line isn’t easy, but it’s the only way to ensure we are leading from the front
Innovative – we will invest in our people and our business. We will listen and adapt our processes to improve speed, efficiency and therefore customer satisfaction
Our brand promise:
Our newly-revised brand logo hints at our proud heritage but has evolved to reflect a more modern, forward thinking and improving business.
Our vision is to be the first choice for our people and those that we do business with. Through innovation, investment and continuous improvement we work hard to ensure that this happens and that we listen to and act on all feedback. It’s why we have the honestly stated ambition that if you ask our people, customers, suppliers or investors, it’s not just one thing that Brickfab do well; it is the overall experience. And that experience is that we are simply better.